Suggestions & Complaints

Complaints

We aim to provide a high standard of care at all times. However, if you are dissatisfied with the service you receive from any member of the practice team,  please contact either Dr Singh or the Practice Manager who will acknowledge your letter within 48 hours.

If you are not happy going directly to Dr Singh with your complaint you can complain to the commissioner of that service. NHS England commissions most primary care services including GP services. Contact england.contactus@nhs.net 

 Care Quality Commission

The CQC is the independent regulator of all health and social care in England. If you have any concerns about someone’s care, then tell them on 03000 61 61 61 or write to enquiries@cqc.org.uk

If you have any concerns about the care being provided by the GP Practice and you are not happy with the way the practice has dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033. Your rights are explained at www.nhs.uk/NHS Constitution

 

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